SHIPPING & RETURNS
 
Shipping forms
Orders will always be sent to the shipping address, along with the corresponding purchase invoice, issued with the data you have entered in the billing address and recipient name, according to user registration in www.yosefdeu.com.
 
a) Home delivery.
Home deliveries are made throughout the Salvadoran territory, the order will be dispatched 1-2 business days after the confirmation of payment for selected products, the products will be sent to the address entered as billing address; In the amount canceled, the cost of shipping will be reflected in your order and billing document according to the transportation method selected at the time of payment transaction.

The delivery time of the order will be according to the transportation method selected in your purchase:
• Correos de El Salvador: delivery time of 5-21 business days, cost $ 0.0
• National Courier: delivery time of 2 -3 business days, with an additional cost, metropolitan area and the interior of the country is $ 6.00 + VAT.

It will be necessary to have at hand an identity document of the person registered as a user, in our virtual store.
 
b) International Shipping.
All purchases made on our platform and that must be sent outside Salvadoran territory, will be managed through DHL. Products purchased through our platform www.yosefdeu.com may be sent to the countries of the Central American region, the Caribbean, Mexico and South America. If your address is outside the limits of the Salvadoran territory, the possible customs duties and other taxes applicable to the importation during the purchase process, as well as the customs clearance (customs control and liquidation of the relevant taxes) will be at your expense.

The calculation of the rate for international shipments is made based on the volumetric weight or volume of the article. The cost of international shipments has been estimated based on a tariff schedule by volumetric weight range, this cost will be additional to the payment of the selected product.

The fare table costs per volumetric weight may change without prior notice.
 

Return or exchange of products.

a) When reviewing your order and before signing of acceptance, if you are not satisfied or completely satisfied with your purchase, you can return the product as long as it is in the original conditions (packaging, boxes, etc., in perfect condition). At the time of delivery at your home.
b) In the case that the products purchased in the online store are delivered to your home, it does NOT apply a refund of the payment of the same.
c) The product to be returned is the responsibility of the customer until he arrives at the dispatch offices of www.yosefdeu.com. We advise you to use a shipping system in the return that guarantees the integrity of the products. For a return, please contact us to provide the return address of the product.
d) Once the product has been accepted and the order has been signed by the recipient of the purchase on the website, no returns will be accepted after 24 hours of delivery.As long as they are in the original conditions (wrappings, boxes, etc., in perfect condition).
e) No product changes will be made, if the product received corresponds to the product description requested in your purchase, which will be reflected in the billing detail.
f) When the product you receive does not correspond to the product you purchased or is not specified in the order and billing, you should not accept the delivery of the product; unless accepted, otherwise you must contact ventas@yosefdeu.com, and request a review of the purchase, to make a claim process, the products may only be replaced by products of the same description and price, otherwise, you must Cancel additional charge for price difference.

The customer must always keep the original invoices, it is an essential requirement before any claim or refund, before the execution of any claim or return the product will be reviewed by staff of www.yosefdeu.com, to determine the conditions of the same, in case does not comply with the established conditions, the claim or refund will be without effect, and the client must cancel the costs of re-shipping to the billing address.